lbk8 is committed to protecting the personal data of every player who uses our platform. This Privacy Policy explains what information we collect, why we collect it, how it is used and stored, and the rights available to you under applicable data protection law.
lbk8 (referred to in this Policy as "lbk8", "we", "us", or "our") operates the online gaming and sports betting platform accessible at lbk8.cam. We are committed to safeguarding the privacy and personal data of all individuals who interact with our platform, whether as registered players, visitors, or support correspondents.
This Privacy Policy ("Policy") sets out in full detail how lbk8 collects, processes, stores, shares, and protects personal data. It has been prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.
By accessing the lbk8 platform, registering an account, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions, which govern your use of the lbk8 platform.
Important: If you do not agree with any part of this Privacy Policy, you should not use the lbk8 platform and should contact us at [email protected] to request account closure.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
lbk8 collects Personal Data across several categories depending on your interaction with the Platform. The table below summarises the categories of data we collect:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, gender | Account registration, KYC verification, age verification |
| Contact Data | Email address, phone number, residential address | Account communications, support, notifications |
| Identity Document Data | MyKad / NRIC number, Passport number, Driver's Licence | KYC compliance, fraud prevention, AML obligations |
| Financial Data | Payment method details, transaction history, account balance | Deposit and withdrawal processing, fraud detection |
| Account Activity Data | Login history, game session records, wagering history, bonuses claimed | Platform operation, responsible gambling monitoring, dispute resolution |
| Technical Data | IP address, device type, operating system, browser type, session duration | Security monitoring, fraud detection, platform optimisation |
| Communication Data | Live chat transcripts, email correspondence, support tickets | Customer support, quality assurance, dispute resolution |
| Preference Data | Game preferences, communication preferences, language settings | Platform personalisation, marketing communications (where consented) |
lbk8 does not intentionally collect sensitive personal data (e.g., racial origin, health information, religious beliefs) beyond what is strictly required for KYC compliance. Where such data is incidentally included in identity documents submitted for verification, it is processed solely for identification purposes and is not used for any other purpose.
lbk8 collects Personal Data through the following means:
lbk8 processes Personal Data only where a lawful basis exists under applicable data protection law. The following lawful bases apply to our processing activities:
lbk8 uses collected Personal Data for the following purposes:
To create and manage your account, process deposits and withdrawals in MYR, verify your identity, provide customer support, and deliver the core gaming and betting services offered on the Platform.
To detect, investigate, and prevent fraudulent transactions, identity theft, money laundering, and other forms of abuse. This includes monitoring account activity for unusual patterns, cross-referencing data against fraud and AML databases, and verifying payment method ownership.
To fulfil lbk8's obligations under applicable law, including anti-money laundering (AML) regulations, KYC requirements, and any reporting obligations to competent authorities. lbk8 may be legally required to retain certain records and to disclose data to law enforcement or regulatory bodies in defined circumstances.
To monitor player behaviour for indicators of problem gambling, enforce self-exclusion requests, apply deposit and loss limits set by the Player, and comply with responsible gambling obligations. For further details, please visit our Responsible Gambling page.
To respond to your support inquiries, send transactional notifications (account confirmations, withdrawal status updates, security alerts), and — where you have provided consent — to send promotional communications regarding bonuses, new games, and platform updates.
To analyse usage patterns, identify technical issues, and improve the performance, security, and user experience of the lbk8 Platform. Analytics data is aggregated where possible and does not identify individual users for this purpose.
lbk8 does not use your Personal Data for automated individual decision-making or profiling that produces legal or similarly significant effects, except where required to fulfil KYC and AML compliance obligations.
lbk8 does not sell, rent, or trade your Personal Data to third parties for marketing or commercial purposes. Data is shared only in the limited circumstances set out below:
All third-party Data Processors engaged by lbk8 are subject to contractual obligations requiring them to process Personal Data only on lbk8's instructions and to maintain appropriate technical and organisational security measures.
lbk8 uses cookies and similar tracking technologies on the Platform to ensure correct functionality, enhance security, and analyse usage patterns. By continuing to use the Platform, you consent to our use of cookies as described in this section.
You may configure your browser to block or delete cookies at any time. Please note that disabling essential or security cookies may impair your ability to log in to your lbk8 account or use certain Platform features. Instructions for managing cookies are available in your browser's help documentation.
lbk8 retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:
Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in a manner that prevents identification of the individual.
lbk8 implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
Your responsibility: While lbk8 takes all reasonable steps to protect your data on the platform side, you are responsible for keeping your account credentials confidential. Never share your password with any third party, and contact support immediately if you suspect your account has been compromised.
In the event of a Personal Data breach that poses a risk to your rights and freedoms, lbk8 will notify affected individuals and relevant authorities in accordance with applicable data protection law and within the required timeframes.
lbk8 may transfer your Personal Data to service providers or infrastructure partners located outside of Malaysia in the course of providing Platform services. Where such transfers occur, lbk8 ensures that appropriate safeguards are in place to protect your data, including contractual data transfer agreements that impose data protection obligations equivalent to those under the PDPA 2010.
lbk8 does not transfer Personal Data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate contractual protections. Where you have concerns about specific international data transfers, you may contact us at [email protected] for further information.
As a Data Subject under applicable data protection law, you have the following rights in relation to your Personal Data held by lbk8. These rights may be exercised by contacting our support team:
Request a copy of the Personal Data we hold about you and information about how it is processed.
Request correction of inaccurate or incomplete Personal Data held on your account.
Request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Request that we limit how we process your data in certain circumstances, such as while a dispute is under investigation.
Receive your Personal Data in a structured, machine-readable format and transfer it to another data controller where technically feasible.
Object to the processing of your Personal Data for direct marketing purposes or where processing is based on legitimate interests.
Withdraw consent at any time for processing activities based on consent, without affecting the lawfulness of prior processing.
Lodge a complaint with the Department of Personal Data Protection (JPDP) or the relevant supervisory authority if you believe your rights have been infringed.
To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within thirty (30) days of receiving a valid request. We may require proof of identity before processing rights requests to prevent fraudulent or unauthorised access to another person's data.
The lbk8 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process.
If lbk8 becomes aware that Personal Data has been collected from a minor — whether through registration with false date of birth information or any other means — the relevant account will be immediately suspended, all deposits will be refunded in full, and all Personal Data associated with the minor will be deleted without delay.
If you have reason to believe that a minor has registered on the lbk8 Platform, please contact us immediately at [email protected].
The lbk8 Platform does not contain outbound links to third-party websites as a matter of design policy. However, where any third-party service is integrated with the Platform (such as payment processors or live game streaming providers), please be aware that those services are governed by their own privacy policies. lbk8 is not responsible for the privacy practices of third-party services and accepts no liability in connection with them.
lbk8 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or Platform operations. Material amendments will be communicated to registered Players via the email address associated with their account and/or via a notice displayed on the Platform, with no less than seven (7) days' advance notice where practicable.
The "Last updated" date at the top of this Policy indicates when the most recent revision was made. Continued use of the lbk8 Platform following the effective date of any amendment constitutes acceptance of the updated Policy. If you do not agree with any amendment, you should cease using the Platform and contact us to close your account.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by lbk8, please contact us using the details below:
We will acknowledge receipt of your enquiry within 48 hours and endeavour to provide a substantive response within thirty (30) days. Complex requests may require additional time; in such cases, we will notify you of the expected timeline.
If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to Malaysia's Department of Personal Data Protection (Jabatan Perlindungan Data Peribadi, JPDP), which is the competent supervisory authority under the PDPA 2010.
All formal data protection correspondence should be sent to [email protected] with the subject line "Data Protection Notice". We will route your communication to the appropriate team without delay.
These six commitments underpin every data decision we make at lbk8. They aren't aspirational — they're operational standards applied on the platform every day.
All data exchanged between your device and lbk8 is protected by 256-bit SSL/TLS encryption. This applies to account logins, payment submissions, KYC document uploads, and all API calls — without exception.
lbk8 does not sell, rent, or trade your personal information to advertisers, data brokers, or any commercial third party. Data shared with service providers is strictly limited to what is required to operate the platform.
lbk8's data practices are designed around Malaysia's Personal Data Protection Act 2010. Malaysian players have full rights of access, correction, and complaint under the PDPA, and we honour those rights without restriction.
We collect only what is genuinely necessary to run your account, process payments, fulfil KYC obligations, and keep the platform secure. We do not collect data "just in case" — every data point has a defined and documented purpose.
In the event of a confirmed data breach that poses a risk to affected players, lbk8 will notify impacted individuals and relevant authorities within the legally required timeframe. We will provide clear information on what was affected and the steps taken.
Access, rectification, erasure, portability, and the right to object — all eight data rights are available to every lbk8 player. Submit a request to [email protected] and we will respond within 30 days.
lbk8 takes data protection seriously — from 256-bit encryption on every transaction to full PDPA 2010 compliance and a zero-data-sale policy. Visit the homepage to explore what Malaysia's most player-focused gaming platform has to offer.
By using lbk8, you acknowledge that you have read and agree to this Privacy Policy. For players aged 21 and above only. Play responsibly.